Why Us > FAQ

At McLaughlin-Phillips we have the answers to your roofing problems, from a leaky roof repair, to flat roof replacement, to a metal roof installation and much more!

 

FAQWe have provided answers to some frequently asked questions that may assist you in your decision to utilize our professional roofers to repair, install, or maintain your roof:

Q: Are you bonded and insured?

A: McLaughlin Phillips is fully bonded and insured with each of our residential and commercial roofing jobs – including repair, new construction, and maintenance.

Q: What geographic area do you cover?

A: We will consider any major roofing job in the Northeast but our primary geographic area is the local six counties (Chemung, Steuben, Schuyler, Tompkins, Tioga and Broome) which covers many communities including Elmira, Corning, Binghamton, Ithaca, Owego, Bath, Cortland, Watkins Glen, and many more.

 

Q: Will I be charged for an estimate for my roofing job?

A: At McLaughlin-Phillips we provide free estimates on all of our commercial and residential roofing jobs.

 

Q: Will I be given a warranty with my new roof installation?

A:  All new roof construction and roof replacement come with a warranty.

 

Q: Can you provide references from prior customers of McLaughlin-Phillips?

A: Yes, we will gladly provide you references from some of our satisfied customers. Our track record speaks for itself as evidenced by our A+ rating with the Better Business Bureau of Upstate New York.  We have also provided Testimonials from some of our recent customers.

 

Q: Where do you purchase your materials?

A:  We use only high quality materials from industry leading Manufacturers, including Firestone Building Products, Carlisle SynTec, and Versico Roofing Systems products.  The company is a certified installer for each of these manufacturers and is a past winner of the Centurian Award “100+ perfect Carlisle installations” by Carlisle SynTec systems.

 

Q: How do I contact you about getting an estimate for my roofing work?

A: You can call our office Monday – Friday between 8:00 am – 4:30 pm at (607) 733-6576. During off hours please call our office number and leave a message. We will make your call a top priority when we return to the office.  You can also e-mail us from our Contact Us page.

 

Q:  How can I get assistance with an emergency roofing situation?

A:  If you have an emergency roof repair need during off hours, please call our office at (607) 733-6576 and our voice message will provide you an emergency contact number.